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User Testing

See how the rubber hits the road

In usability testing, we observe real users as they navigate your website or app, completing a series of tasks to pinpoint where they struggle and where they steer smoothly. This insight helps us identify their habits, expectations, pain points, and needs, ensuring your digital space is intuitive and user-friendly.

Benefits

A Smooth Journey to the Finish Line

Observing your customers interact with your product from early development to launch offers huge benefits. We can spot issues early, streamline development, and sidestep costly redesigns. It's a comprehensive strategy that sharpens your product at every turn, boosting both user satisfaction and conversions.

Outcomes

  • Uncover user needs
  • Identify user behaviours
  • Resolve pain points
  • Optimise user flows
  • Increase user satisfaction
  • Improve user engagement
  • Strengthen quality assurance
  • Boost conversion rates
  • Increase growth
  • Long-term cost savings
Results

Steering Projects towards Success

User testing is an essential phase on the road to project success. It’s cost-effective and straightforward—no need for labs or white coats. This approach ensures a smooth journey, validating the design to reduce risk and costs, guiding us toward superior outcomes and greater value for our clients.

  • Market Ready

    Products developed with ongoing user testing are 75% more likely to meet market needs upon release.

  • Customer Satisfaction

    Usability testing often results in a 90% improvement in user satisfaction scores.

  • Reduce Support Costs

    Implementing usability testing feedback can reduce support costs by up to 70%.

"The conduct and output of the research was excellent, and will help guide future improvements. Throughout the whole process I found everyone at Friday to be patient, professional, and responsive. I will gladly work with them again."

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Achilles GerokostopoulosUX Design Lead | The National Lottery

Our Work

Our results speak for themselves

Meet the UX team

Meet our expert UX team, dedicated to transforming your digital experience with innovative design and research methods:

Dave Jackson

Co-Founder, UX Director

Shane Brennan

Senior UX Designer

Karen O’Sullivan

UX Designer

Brian Whelan

UX Developer

Meet the Whole Gang

We help our customers make their customers happy

Let’s do it with yours.

Contact Us