
HaloCare deliver a technology-assisted homecare solution that supports older people to live safely and independently at home. Using a network of in-home sensors, their Care Hub team can discreetly monitor daily activity to ensure all is well in the home.
The Companion app is a key part of this service, giving family members real-time visibility of their loved one’s wellbeing through daily activity insights.
As the business scaled, HaloCare saw an opportunity to improve the Companion app — a key touchpoint for family members checking in on their loved ones. While the app offered useful real-time data, it wasn’t always easy to interpret.
The aim was to redesign the experience with a clearer, more user-centred approach to data. This meant simplifying insights, and creating a more intuitive, engaging interface that truly supported peace of mind.
As the business scaled, HaloCare saw an opportunity to improve the Companion app — a key touchpoint for family members checking in on their loved ones. While the app offered useful real-time data, it wasn’t always easy to interpret.
The aim was to redesign the experience with a clearer, more user-centred approach to data. This meant simplifying insights, and creating a more intuitive, engaging interface that truly supported peace of mind.
Through user interviews and surveys with the app’s users, we uncovered that each person brought their own context to interpreting the data, shaped by how well they knew their loved one’s routines. The data needed to stay open to interpretation, while offering more clarity at a glance.
These insights informed the design of a simplified dashboard view, highlighting the information users found most important. The result is a streamlined experience that delivers the right level of insight without demanding too much mental effort from the user.
"Each step of the way, the team at Friday were knowledgeable, patient, thorough and focused on delivering exactly what our customers needed. The final outputs were not only visually striking but also highly professional, on-brand, and delivered with exceptional attention to detail."
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