Customer Experience

It’s obvious that consumers are now concerned about data privacy. They are more aware of how their data is gathered, kept, and shared, and they want greater control. This has somehow been accomplished without actually fully informing consumers about the risks of having their data exposed or exploited, and yet they have mostly decided to […]

Why are design systems important you ask? Although it might seem like a very modern approach to digital workflows, the idea and importance of a design system are not new to the creative industries. Digital products are becoming more and more complex these days, and it is clear that product teams need to adapt their […]

Dave takes a look at the most common user experience assumptions made in software design and dispels some the myths that just won’t to go away.

Being persuasive is one thing but how do we actually change behaviour and influence someone to do something.

Studies show that hidden navigations are far less discoverable than visible ones. Sounds obvious, but it is critical.

Trust is critical to creating a positive user or customer experience, particularly on digital channels. But it takes trust to create trust — and that’s not always easy…