Customer Experience

Dave takes a look at the most common user experience assumptions made in software design and dispels some the myths that just won’t to go away.

Being persuasive is one thing but how do we actually change behaviour and influence someone to do something.

Studies show that hidden navigations are far less discoverable than visible ones. Sounds obvious, but it is critical.

Trust is critical to creating a positive user or customer experience, particularly on digital channels. But it takes trust to create trust — and that’s not always easy…

People aren’t just buying products or services, they are buying an experience. It’s important everyone is on board with this way of thinking.

A website’s cookie notice is something that is often overlooked during the design process and tends to be a last minute quick design addition. This can lead to them being too disruptive, poorly functioning, not in line with your website’s look and feel, or just plain ugly. But they don’t need to be. By law, […]