Customer-experience

Karen O'Sullivan19th July 2023Karen O'Sullivan

Counting Clicks: Why Fewer Clicks Doesn’t Guarantee Better User Experience

In recent years, the notion that usability can be accurately measured by the number of clicks needed has been widely debunked…

Dave Jackson28th July 2022Dave Jackson

If you’re not listening to your customers, you will most likely fail.

Dave has another go at highlighting the importance of including customers in your design process. If the penny hasn’t dropped yet, now is the time.

Gavin Duff15th October 2021Gavin Duff

It’s Time to Get Personal

It’s obvious that consumers are now concerned about data privacy. They are more aware of […]

Dave Jackson20th June 2020Dave Jackson

10 UX Myths – Time to take out the trash!

Dave takes a look at the most common user experience assumptions made in software design and dispels some the myths that just won’t to go away.

Dave Jackson20th February 2020Dave Jackson

Persuasive design: How to make shit happen

Being persuasive is one thing but how do we actually change behaviour and influence someone to do something.