Author: Graham Carroll

Have you ever longed to share a romantic cocktail with Leo Varadkar or Mary Lou? Here’s your chance.

Trust is critical to creating a positive user or customer experience, particularly on digital channels. But it takes trust to create trust — and that’s not always easy…

With the GDPR’s arrival, there was confusion everywhere. I spoke with the Head of GDPR Awareness at the Data Protection Commissioner to help get some clarity…

The clearest evidence of what it feels like to work with an organisation is in the testimony of their customers online — this is key to the digital customer experience…

Is our compulsive experience of using screens, and in particular smart phones, killing us?

It’s a Happy Thursday here in Friday Agency. We just got the news that we’ve been shortlisted for 3 awards at this year’s Spider awards.